Conditions

Order
All orders for Knud Danielsen ApS will be automatically confirmed by email. If the ordered products are sold out or back-ordered we will contact you as soon as possible. If products are sold out or back-ordered, Knud Danielsen ApS reserves the right to delete the items from your order and reduce the payment amount accordingly or cancel the entire order. We cannot add extra items to your order and increase the payment amount. If you want to order more goods, you must place a new order. 

 

Payment
Knud Danielsen PLC accepts payment by Dankort/VISA-Dankort, VISA, VISA Electron, MasterCard and JCB. Payment will be debited to your account once the order has been shipped.

All amounts in DKK apply to Denmark, Faroe Islands, Greenland, Sweden and Norway.

Amounts in Euro apply to the rest of the world. All amounts are excluding VAT.

Knud Danielsen ApS use an approved payment server which encrypts all information with SSL (Secure Socket Layer) protocol. This means that your information cannot be read. The delivered products remain our property until the full purchase price has been paid in full.

 

Delivery

Please note that we only do business with registered companies. We do not do business with private individuals.
Companies outside the European Union require an approved import permit in their own country that applies to piano components. If there is no approved import permit and the delivery is stopped during customs clearance and returned to Knud Danielsen ApS, then all return costs and new delivery costs will be charged to the recipient (customer).

Knud Danielsen ApS deliver on all weekdays Knud Danielsen ApS collaborate closely with Leman Transport for package management and small deliveries, who use recognized suppliers such as GLS, UPS, TNT and FEDEX. For larger deliveries we use freight forwarders such as Leman Transport and Spedition Schenker.

Due to this large network of international freight forwarders, Knud Danielsen ApS can offer lucrative freight rates for most of the world. Shipping rates are calculated from the weight and volume. If no freight collection appears on payment or on your order confirmation, you will be contacted by Knud Danielsen ApS.

Knud Danielsen ApS will evaluate the packaging options for each shipment so each order has the optimal conditions for arriving safely and undamaged.

Knud Danielsen ApS takes no responsibility for damage to the shipment caused during the carrier's custody. Therefore it is important that visibly damaged packages are received with written notes from the freight forwarder. These reservations must be noted on the waybill while the freight forwarder is still present. If an accident occurs and a shipment is damaged, this must be reported to Knud Danielsen ApS immediately after arrival.

If we receive documents such as digital images and a description of the injury, this will facilitate investigations. Knud Danielsen ApS will then contact the respective forwarder.

By acknowledging the receipt of the order on the waybill with no notes or remarks, you are confirming that the order has been received with no visible damage, and the carrier is then exempt from liability. In this case, Knud Danielsen ApS is not liable to pay any compensation. 

 

Warranty
2 years’ warranty are provided under the Sale of Goods Act. Our warranty applies to defects in material and/or workmanship.

The warranty does not apply to defects or damage caused by incorrect operation of the product/service.

Knud Danielsen ApS will cover return costs as agreed and to a reasonable extent.

The goods must be returned packaged so they arrive without further damage. If the product itself has original packaging, this must also be returned.

Knud Danielsen ApS only take responsibility for the product when it is received at the address below.  

 

Returns
Please send queries and complaints to:

Knud Danielsen ApS
8 Bybjergvej
DK-3060 Espergærde
E-mail: info@knuddanielsen.dk 


We do not accept packages sent as after-claims etc.
If a refund is agreed, please send us your bank details so we can transfer the agreed amount.

 

Remedies - overview and links
If you have a complaint about a product purchased from our Web Store, please send it to:

Competition and Consumer Agency's Centre for Complaint Resolution

35 Carl Jacobsens Vej
2500 Valby
Link: www.forbrug.dk

If you live in a different EU country, you can send your complaint to the EU Commission's online complaint platform.

The platform is at: http://ec.europa.eu/consumers/odr/

When you submit a complaint here, you need to provide our e-mail address: info@knuddanielsen.dk

 

Copying and copyright
Knud Danielsen ApS points out the international rules for copying and copyright.
If you have any queries in addition to the standard ones available on this online shop, contact Knud Danielsen ApS’s head of administration and internet at rd@knuddanielsen.dk

Information

The company is closed following days:

09.04.2020 - 13.04.2020 ... Easter holiday

04.05.2020 - 07.05.2020 ... Exhibition at the PTA convention in Sharnbrook, Bedfordshire, UK. - Canceled due to COVID-19

08.05.2020 - 08.05.2020 ... Company holiday

21.05.2020 - 22.05.2020 ... Company holidays

01.06.2020 - 01.06.2020 ... Pentecost holiday

25.06.2020 - 30.06.2020 ... Inventory

20.07.2020 - 31.07.2020 ... Company holiday

24.09.2020 - 27.09.2020 ... Exhibition at Nordic Piano Convention in Hirtshals, Denmark

23.12.2020 - 01.01.2021 ... Christmas holiday

We welcome orders during the periods specified above. But due to lack of staff in these periods, we can only guarantee delivery afterwards.

About us

Reliable, honest and responsible are three of the main principles that characterize the Knud Danielsen company.

Daily work by management and employees is performed with a high level of service, accuracy and positive work ethic.

With three generations of experience, the company is continuously expanding our assortment of quality products at reasonable prices, which has helped place the company among Europe's leading suppliers of piano and grand piano parts.